Last updated: May 16, 2026 · Governing law: Province of British Columbia, Canada
TapNGame Inc. (“TapNGame,” “we,” “us,” or “our”) is a federally incorporated company registered in British Columbia, Canada. We operate an online marketplace (“Platform”) that connects sports venue operators (“Venue Operators”) with end users (“Players”) for the purpose of booking sports facilities and organizing recreational activities.
TapNGame is a marketplace intermediary. We are not a venue operator, and we are not responsible for the condition, safety, or operations of any venue listed on the Platform.
By creating an account or using the Platform, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you must not use the Platform. These terms apply to all users — Players, Venue Operators, and platform administrators.
You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials. You must be at least 19 years of age to create an account independently, or have verifiable parental/guardian consent if you are between 13 and 18.
You may use the Platform only for lawful purposes. Prohibited activities include:
All payments are processed by Stripe, Inc. TapNGame does not store payment card information. When you make a booking as a Player, you agree to pay the listed price plus any applicable taxes shown at checkout. The price at checkout is the final price the Player pays — TapNGame does not add a separate platform-fee line to the Player's total under the current fee model.
Platform Fee paid by Venue Operators. Venue Operators agree to pay TapNGame a Platform Fee calculated as a percentage of each booking subtotal, deducted from the Operator's payout. The standard rate is 10% per booking. TapNGame may apply different rates to different venues (for example, by mutual written agreement based on volume or category), and may offer introductory or promotional rates (including 0%) for a defined period that automatically revert to the otherwise-applicable rate at the end of the promotional period. TapNGame may change any Platform Fee rate on 30 days' prior email notice to the Operator, including future increases. Full details — including per-venue rates, promotional terms, the standard payout flow, and the rules around future changes — are set out in the Venue Operator Agreement, which each Operator accepts during venue onboarding.
Tax. Sales tax (GST/HST and, where applicable, provincial sales tax) shown at checkout is calculated on the venue's configured tax rate and is routed by Stripe directly to the Venue Operator's payout account, together with the booking subtotal. The Venue Operator remits sales tax to the relevant tax authority under its own registration; TapNGame does not withhold or remit sales tax on the underlying booking. Once TapNGame is registered for GST/HST, the Platform Fee charged to Operators will itself include GST/HST and that amount will be itemised on the monthly Operator statement.
Venue Operators who accept bookings through TapNGame must connect a Stripe Express account. Stripe Express is a payment account created through TapNGame's integration with Stripe, Inc. (“Stripe”) under the Stripe Connected Account Agreement.
Important disclosures about Stripe Express accounts:
Upon account termination or suspension: If your TapNGame account is terminated or suspended, Stripe will process any remaining payouts (for bookings already completed) within 7 business days of the final booking payout date, subject to Stripe's standard payout schedule and any active refund or chargeback holds. You will retain access to your Express dashboard via a one-time login link which we will send to your registered email within 3 business days of termination, so you can download your payout history and tax documents.
Cancellation policies are set by individual Venue Operators and are displayed prior to booking. TapNGame's platform fee is generally non-refundable unless the cancellation is due to a Venue Operator error or force majeure. Refund disputes are handled through TapNGame's dispute resolution process described in Section 9.
Venue Operators are independent third parties. They are responsible for:
TapNGame makes no warranty regarding the accuracy of venue listings or the safety of any venue. Your use of a venue is at your own risk, subject to the liability waiver in your booking confirmation.
To the maximum extent permitted by law, TapNGame shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Platform or any venue booked through it. TapNGame's total liability for any claim shall not exceed the amount you paid for the booking giving rise to the claim.
Nothing in these terms limits liability for fraud, death, or personal injury caused by our negligence, or any liability that cannot be excluded by law.
We do not require mandatory arbitration. If you have a dispute with TapNGame, you may:
This dispute resolution clause complies with the BC Business Practices and Consumer Protection Act (BPCPA) 2025 amendments, which prohibit mandatory arbitration clauses in consumer contracts.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. You consent to the exclusive jurisdiction of the courts of British Columbia for any dispute arising under these Terms.
Our collection and use of your personal information is governed by our Privacy Policy, which forms part of these Terms.
We may update these Terms from time to time. We will notify you of material changes by email or prominent notice on the Platform. Your continued use after notice constitutes acceptance of the updated Terms.
TapNGame Inc.
Email: support@tapngame.com
Website: tapngame.com